Is Musinsa Legit? K-pop Apparels, coupons & more (2024)

If you are a K-fan, you must wonder: Is Musinsa legit? It is an online store that sells its products globally and is known for selling even Korean items. Initially, it only sold sneakers, and its business started in 2001. Over the years, they have built themselves and now sell all clothing items.

Apart from clothing products, they even sell beauty products. Let us see all the types of items that you can shop for here. They even have an offline store. They even have other brands that are partnered with them. Let us see whether the customers’ reviews include its legitimacy, so let us begin.

What is musinsa.com?

Started in 2001, it is a shopping platform where you can find different products inspired by K-Pop. It has all types of products, including sports apparel, accessories, beauty products, etc. To find out if Musinsa is legit or not, continue reading this article, where you will even get to know about the discounts given.

After shopping from here, not only Gen Z but even the millennials will be satisfied. Though it is a store based in Korea, it does its business globally, and as you enter its website, it first asks you for your location. Let us see the range of items available here.

Read more : Is Kanabtours Legit

Products ranges

• Clothing – you will find different dresses, skirts, tops, pants, etc. here.
• Shoes – apart from sneakers, they even sell shoes, mules, sandals, boots, and other types of footwear.
• Bags – if you are someone who experiments with their look with different bags like shoulder and crossbody, then this is the right place for you.
• Beauty – all makeup products, including perfumes and hair care items, can be purchased from here.
• Accessories – earrings, watches, glasses, and kitchen appliances are sold here.

Specifications

• Email ID – Their email address is not given; however, the customers can log in and contact them through their Help Center.
• Contact Number – the details for contacting are also unavailable.
• Timings – 9:00 AM to 6:00 PM.
• Social Media – Instagram, YouTube, X.
• App – the buyers can even shop from their app installed from Apple Store or Google Play.
• Discounts – you will get 15% off on your first order.
• Promo codes – even promo codes are available for more concessions on the final price.
• Bestsellers – customers can find their most-sold items through this option.
• Exchange – you cannot exchange an item from this site.

Let us now see the benefits and drawbacks, which will help us understand and know: Is Musinsa legit?

Pros

• All K-pop fans can enjoy shopping here as it is a one-stop platform to shop for all types of clothes.
• You can purchase kitchen and hair appliances apart from clothing items.
• Interested buyers can even contact them on social media.
• The website even offers rewards and benefits systems to its customers.
• Even Promo Codes and other discounts can be availed by the buyers.
• Apart from shopping directly from the website, the app can be installed and used for buying.

Cons

• Only one promo code for an order can be used.
• If the item brought using a promo code is discounted, the refund will not be issued on the discount.
• An item, once purchased, cannot be returned.
• If you provide an incorrect address, the item will be directly sent to Korea.
• A refund will not be issued if the size of an item is incorrect.

How to exchange/return products?

The buyers can only return the products and not exchange them. Let us see the steps for returning them – 

• The buyers can return an item only within seven days of its purchase.
• A request by the customer must be initiated first to check whether it is eligible or not.
• At least three photos of the item must be sent, and the team will send an email confirming the return.
• After confirming it, pack it initially and courier it within a week. 
• The refund will be initiated after the item has been inspected.

What are the musinsa feedbacks and complaints?

Positive feedback

• A user brought three items from the store and gave them five stars.
• On YouTube, a buyer commented saying that he liked their products.
• Their range of products is good, which is what another purchaser stated.

Complaints

• Only one star was given by a user who faced many issues while operating the app.
• Another buyer stated in her review that no refund was given.
• Another customer did not appreciate the tracking system.
• The item was never sent to a buyer despite waiting for two months.
• A customer ordered two products, and only one was delivered.

Is Musinsa legit?

According to our research, the website has a YouTube channel with 328k subscribers; they are also active on Instagram and have more than 300k followers. More than 100k people installed their app, and they received 3.8 stars out of 5 on the Apple Store.

The store delivers its items to the customers; thus, it is legit. Though there were complaints about the shipping, the store is active on social media. However, their contact number is not given on their site, but the platform is not a scam.

Conclusion

As we come to the end of the article, it can be concluded that the fashion store is legitimate; however, there were complaints about the customer service and the late delivery, but they are legitimate.

Hence, we hope the readers got an answer to their question: Is Musinsa legit? We hope you gained valuable information, and please don’t forget to rate us.